🛡️ Privacy Policy of Foosun Moving
Effective Date: November 1, 2025
Foosun Moving (“Foosun Moving,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose the personal information you provide to us when you use our moving and related services, visit our website at https://foosunmoving.ca/, or otherwise interact with us.
By using our services or visiting our website, you agree to the collection and use of your personal information as described in this policy.
Legal Disclaimer: This is a comprehensive template based on Canadian privacy laws (PIPEDA) and best practices for moving companies. You must consult with legal counsel to ensure this policy accurately reflects your specific data practices and complies with all applicable federal and provincial laws (including Quebec’s and B.C.’s, if applicable).
1. What Personal Information We Collect
We collect only the information necessary to provide, manage, and improve our moving services, and to communicate with you. The types of personal information we collect include:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Details: Origin and destination addresses, specific move dates, inventory lists, scope of work (e.g., packing, piano moving), and special handling instructions.
- Payment Information: Billing address and payment details (such as credit card information), which are typically **processed securely via third-party payment gateways and are not stored directly by us.
- Communication Records: Records of emails, phone calls, and messages exchanged between you and our team regarding your booking and service.
- Website Usage Data (Non-Personal): Information collected automatically when you visit our website, such as your IP address, browser type, device information, operating system, and pages viewed, primarily through cookies and analytics tools.
2. How We Collect Your Information
We collect information from you in the following ways:
- Directly from You: When you request a quote, fill out an online booking form, communicate with us via phone or email, or provide information during the service consultation.
- From Our Website: Through web forms, cookies, and website analytics when you visit our site.
- From Third Parties: We may receive limited information from partners (e.g., lead generation services) only to the extent required to fulfil the services you requested.
3. How We Use Your Information
We use your personal information solely for the purposes for which it was collected. The table below outlines our primary uses:
| Purpose of Use | Details |
|---|---|
| Service Provision | To provide, schedule, manage, and complete your move, including logistics, preparation of moving documents (e.g., Bill of Lading), and crew assignment. |
| Communication | To provide you with quotes, confirm bookings, send service updates, and respond to your inquiries or customer support requests. |
| Billing and Payment | To process payments securely through authorized payment processors and manage billing related to your move. |
| Legal Compliance | To comply with legal and regulatory requirements (e.g., tax obligations, consumer protection, or in response to a court order). |
| Internal Improvement | To analyze service efficiency, monitor quality, and improve our services, website, and customer experience. |
| Marketing (With Consent) | To send you promotional materials, updates, or satisfaction surveys, only where you have explicitly provided consent to receive them. |
4. Consent and Disclosure
Consent
Your knowledge and consent are required for the collection, use, and disclosure of your personal information, except where required or permitted by law.
- Explicit Consent: By submitting a quote request, booking form, or entering into a service agreement, you provide your explicit consent for us to collect and use your information to facilitate your move.
- Withdrawal of Consent: You may withdraw your consent for future use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
Disclosure (Sharing Your Information)
We do not sell or rent your personal information. We only share your information with third parties when necessary to fulfill the services you have requested, comply with the law, or protect our rights. This may include sharing information with:
- Moving Personnel: Our employees, professional movers, and subcontractors involved directly in the completion of your move.
- Payment Processors: Secure third-party payment gateways necessary to process transactions.
- Website Analytics Providers: Tools to monitor website traffic and usage (this data is typically anonymized).
- Legal/Regulatory Authorities: When required by law, court order, or government request.
5. Security and Retention
Data Protection
We employ reasonable physical, administrative, and technical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or anonymized.
6. Your Privacy Rights
You have the right to request access to your personal information that we hold and to request corrections to any inaccurate or incomplete data. To exercise these rights, please contact our Privacy Officer using the contact information below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to analyze site usage and improve your experience. You have the option to accept or refuse cookies via your browser settings. Refusing cookies may limit some website functionality.
8. Contact Information and Accountability
Foosun Moving is accountable for all personal information under its custody or control. If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our designated Privacy Officer:
If you feel your concerns have not been addressed, you have the right to contact the Office of the Privacy Commissioner of Canada.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised “Effective Date.”